A regular complaint for carriers is not having an accurate, detailed and up to date view of the traffic flows across their network. Many carriers will have partial information or information that is delayed by a period of time that means that it is difficult to react to events as they develop on the network.

With Performance Monitoring enabled the you can view the traffic flow across the network in near real-time and benefit from many analytical tools that highlight possible problem areas within the network. The information is highly granular allowing a breakdown of traffic by switch, carrier, trunk group, destination or a combination of the above.

The key purposes of performance monitoring are:

  1. early fault detection
  2. accurate fault diagnosis enabling rapid resolution

 

Using Performance Monitoring a carrier will invariably be able to detect any degradation in service and take steps to resolve it before clients have noticed a problem. This enables the carrier to be proactive in management of their Quality of Service rather than reacting to faults raised by clients.

Performance Monitoring uses the following tools to manage Quality of Service:

  • ASR (Answer Seize Ratio) broken down by hour or day
  • PDD (Post Dial Delay) analysis
  • ACD (Average Call Duration) analysis
  • Clear Code Distribution analysis
  • Trunk Group circuit usage and congestion
  • Busy Hour Analysis by Trunk Group
  • Threshold Analysis
  • CDR Analysis