In today's carrier market the greatest inefficiency is produced by billing disputes - these will quickly take up a great deal of resources and can even threaten a company's livelihood if not properly managed. Billing disputes have 3 main forms:
  1. Rate disputes
  2. Breakout (code) disputes
  3. Minutes disputes

The first two of these are the most common and the Rate and Code Management modules tackle both of these.

 

Rate Management
Carriers with a large number of supplier interconnects will understand the overhead associated with processing multiple rate sheets from suppliers on a daily basis. Rates are constantly changing and this information is typically presented in very different formats and with a huge diversity of destination descriptions. Processing this data manually is very labour intensive and can often lead to costly mistakes.

The Rate Management module takes the hard work out of this process - its intelligent destination matching algorithm will allow upload of supplier rates in seconds as well as checking for possible inconsistencies. The destination matching database is very simple to configure and has the advantage that it becomes more powerful the more it is used.

Code Management
Code disputes are also rife in the industry as every supplier's code list will differ slightly (and sometimes substantially) from each other's. Often the discrepancies will be for high priced cellular or premium rate destinations and mistakes can quickly become very costly.

This module allows the user to upload the code lists of all interconnected parties and map other carrier destinations to the user's own (this utilizes the same matching algorithm mentioned above). The user can then analyse code discrepancies between their own code list and those of other interconnected parties.

It is very simple and easy to identify potential vulnerabilities or indeed opportunities and avoid the damaging effect of code disputes. This module quickly becomes self financing due to the savings made.